Microsoft Certified Fundamentals

Microsoft – Dynamics 365 Fundamentals CRM (MB – 910)

The Microsoft Dynamics 365 Fundamentals CRM (MB-910) certification validates foundational knowledge of customer engagement capabilities in Microsoft Dynamics 365. It equips learners with the skills to understand core CRM concepts, including sales, marketing, and customer service processes, and how to apply them using Dynamics 365.

Level

Suitable for learners at any stage of their journey

Modules

Structured curriculum covering all essential topics

CRM

Comprehensive subject-focused training

Global Certification

Advanced certification designed to enhance professional skills

Course Modules Overview

For updated modules and content, please contact (+91) 97415 56589 / enquiries@edjumantra.com

Skills you gain

  • Understanding core CRM concepts and business processes
  • Familiarity with Dynamics 365 Sales, Marketing, and Customer Service modules
  • Managing customer data and interactions effectively
  • Analyzing customer insights and reporting metrics
  • Configuring and customizing basic Dynamics 365 applications
  • Applying workflow automation to improve business processes
  • Understanding security, compliance, and governance within Dynamics 365

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